We’re excited to share some fantastic news with you! For the fourth year running, Unique Senior Care has been named one of the top 20 homecare providers in the UK. What makes this even more special is that we are the only provider in Warwickshire to receive this honour. This recognition is a huge achievement for us and reflects the hard work and dedication of our Warwickshire, Coventry & Kenilworth, Solihull and national live-in care teams.
What the Award Means
The Homecare Awards, organised by homecare.co.uk, celebrate the best-rated home care providers across the UK. These awards are based on genuine reviews from clients, their families, and friends. Being named in the top 20 small care providers for the whole of the UK means our clients have consistently given us high ratings across all Unique services, showing and sharing their appreciation for our care and support at home.
Why This Award Is Important
This award is a significant achievement for our dedicated team. It shows that clients can trust us to provide high-quality, reliable care. This recognition means that when clients choose us, they can feel confident that their loved ones will receive the best possible care and support. For those seeking home care services, this award serves as a reassurance that they are making the right choice by entrusting us with their care.
Phil Wright Howarth, our co-founder and Director, shares his thoughts on this achievement:
“Being named one of the top 20 home care groups in the UK by homecare.co.uk for 2024 is a wonderful honour. We’re especially proud to be the only provider in the Warwickshire area to receive this recognition. This award is a true testament to the dedication of our entire team, particularly our Caregivers, who always go the extra mile to ensure our clients receive the best possible care. Their hard work and compassion improve our clients’ lives every day. We’re committed to keeping these high standards and continuing to make a positive impact in our community.”
How the Award Is Decided
The Homecare Awards are determined through a clear and fair process. Here’s how it works:
- Review Scores: Providers must have high review scores at a specific cut-off time to be in the top 20 for their group size in the UK. These scores are based on reviews from clients and their families.
- Regulatory Compliance: Providers must meet regulatory standards, ensuring a high percentage of compliant members.
- Minimum Reviews: Providers need at least five published reviews within the specified period to be considered.
This process ensures that the awards genuinely reflect the experiences of those receiving care, making them truly meaningful.
What It Means for Our Clients
This award is a reflection of the positive impact we have on the lives of our clients and their families. We believe that the best way to understand our work is through the stories of our clients. Here are a few words from some of the people we have had the privilege to care for:
“I cannot thank Unique Senior Care enough for basically enabling me to be a daughter again and not my father’s carer. The carers have become part of the family so quickly and they always update me daily either by text or a call. Now I have peace of mind and can actually spend quality time with him rather than rushing around the flat organising things. Thank you.” – June S, Daughter of a client
“My husband has three different carers during a week and they are all consistently cheerful and supportive of him. They come to provide personal care but they do so much more, particularly providing social interaction which makes a huge difference to brightening up the day for both my husband and myself. We would not hesitate to recommend Unique Care.” – Jenny B, Wife of a client
“Within a week of contacting Unique Care a manager had assessed my mum’s needs in hospital, and live-in care had started at home following discharge from hospital. The carers have been very kind and flexible to Mum’s needs with a super sense of humour which really helps when settling into a new routine. The office ensures I am contacted about arrangements and the carers appear well supported with online care and medication plans and visits from two care managers within the first week of the service.” – Sue H, Daughter of a client
These testimonials show how our care services make a real difference in our clients’ lives, giving them peace of mind and improving their quality of life.
Encouraging Feedback
We always encourage our clients and their families to share their feedback, whether it’s praise or suggestions for improvement. Your input helps us see what we’re doing right and where we can get better. We believe in constantly improving our services, and your feedback is crucial in guiding us on this journey.
Looking Ahead
As we celebrate this recognition, we’re also committed to maintaining and raising our high standards. We will continue providing great care and sticking to the values that earned us this honour. Our goal is to keep improving so our clients get the best care possible.
This award also reminds us of the responsibility we have to our clients and their families. We’ll keep working hard to offer the highest standard of care and make a positive difference in their lives.
Thank You
We’d like to extend a big thank you to our clients and their families. Your thoughtful feedback and trust drive us to strive for excellence every day. Your reviews and support have helped us achieve this incredible recognition. Knowing that you trust us with your care or the care of your loved ones means the world to us. We are committed to continuing to provide the highest standard of care and support, and your feedback is essential in helping us improve and grow.
A special shout out must also go to our incredible caregivers. Your commitment to providing the best possible care and your compassion towards our clients make a real difference in their lives every day. It truly doesn’t go unnoticed. This award recognises the kindness and dedication you show in your work, and how much it means to those we care for. Whether you’re working directly with clients or supporting the team behind the scenes, thank you for everything you do. We are so grateful for each and every person on our team.
If you’d like any support with getting care in place, or have a question about the care you need, please get in touch with our friendly team.
Chloe joined us in early 2024 as our content manager. Having earned a first-class degree in digital marketing and spending more than six years in public relations, she’s well-placed to shape informative content and heartfelt stories that help inform our clients and connect them with the care they need.
Having worked across a multitude of different industries before care, Chloe’s passion lies in the meaningfulness of her work – from creating content that guides clients through their care journey to helping Caregivers find a rewarding new role.
At Unique, Chloe finds fulfilment in our supportive culture and the heart-warming stories from both clients and carers that highlight the impact of our services.
