Social prescriber summary
In this video, our Director of Operations, Helena, sits down with Jill, Senior Social Prescriber at Citizens Advice Solihull, to discuss the role of a social prescriber.
A social prescriber helps individuals with non-medical challenges by focusing on their overall well-being in a holistic way. Jill shares her personal experiences, explaining how social prescribing addresses non-medical needs and supports individuals in their everyday lives.
Imagine you've just retired, or perhaps you're caring for a loved one with a long-term health condition. Suddenly, life feels overwhelming and full of unanswered questions. The role of a social prescriber like Jill is to step in at this point—not to provide medical care, but to help with the emotional and practical aspects of life that often get overlooked.
Social prescribing helps people who are feeling isolated, dealing with financial challenges, or adjusting to major life changes. It might involve helping someone find local community activities, arranging transport, or simply offering a listening ear to identify what will make their life better.
Jill explains that her role is fundamentally about time, empathy, and understanding. Unlike a typical GP appointment, Jill can spend as much time as needed to truly get to know someone’s circumstances. Whether someone has recently moved to a new area, needs help managing daily tasks, or is struggling with mental health concerns, the social prescriber is there to assist in navigating those challenges.
Jill provides examples of how she might accompany someone to a new activity for the first time, or provide information about accessible transport options—ensuring they feel supported throughout.
This personal, tailored approach highlights how social prescribing is about more than just pointing people towards activities or services. It’s about understanding what’s important to each individual, addressing their unique needs, and providing them with the confidence and support to re-engage with their community. Jill also follows up with patients to ensure they are getting the outcomes they want, and this compassionate continuity is what makes her service so impactful.
If you're looking to connect with a social prescriber, Jill recommends starting with your local GP surgery, as many work in partnership with Citizens Advice or other community organisations. In Solihull, her service can be accessed through Citizens Advice Solihull via their website's online referral form.
FAQ Social Prescribing
Imagine you've just been through a tough health challenge, and while your doctor has provided all the medical support, you still feel there's more to your recovery than just medicine. That's where a social prescriber steps in.
They're like your guide to help you reconnect with community activities, hobbies, or local support groups that can enhance your well-being beyond the doctor's office.
Whether it's joining a walking group, finding a local gardening club, or getting support for a financial struggle, they're there to help you find what you need to feel better, both physically and emotionally.
Sometimes, life's challenges go beyond just health. A social prescriber can be there for you if you're struggling with loneliness, managing a long-term health condition, or even adjusting to retirement.
They can help you navigate caring responsibilities, find local groups to combat isolation, or support you in accessing financial or employment advice.
It's all about helping you feel more connected and supported in your day-to-day life.
A social prescriber takes the time to really listen. Picture sitting down with someone who genuinely wants to understand what you're going through—your challenges, your goals, and what matters to you.
By taking this personalised approach, they can recommend support that's truly tailored to your needs. For example, if you’re feeling isolated, they might suggest a local knitting circle or a community choir—something that matches your interests and helps you connect with others.
The support you get is all about you. They might give you information about local services, or even accompany you to your first session at a new activity if that feels daunting.
They could help arrange transport if getting out is a challenge, or make sure that any activities you want to join are accessible.
The goal is to make sure you feel comfortable and confident, whether it's finding practical help or just making that first step a little bit easier.
The best place to start is your GP surgery. They can point you in the right direction for social prescribing services in your area. It’s all about making sure you can easily access the support you need to improve your overall well-being.
Support typically lasts around 12 weeks, but there's no fixed timeline. It all depends on what you need and how you're progressing. They’re there for you until you feel ready to continue independently, so it’s flexible and entirely based on your situation.
Yes, absolutely. Whatever you share with your social prescriber stays between you both, unless you give your permission for it to be shared. Confidentiality is key to making sure you feel safe and comfortable opening up about your needs.
To reach a social prescriber in Solihull, you can contact your GP surgery. Alternatively, Citizens Advice Solihull Borough offers an online referral form, or you can call their office directly at 0121 779 6707.
They’ll help you get in touch with the right support, making it easier to start your journey to better well-being.
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With over 40 years of experience in the care industry, providing outstanding care has always been Helena’s core mission.
Helena has been a dedicated member of Unique Senior Care for eight years, starting as Care Manager and advancing to Head of Extra Care and now serving as Director of Operations.
She holds a Level 5 Diploma in Leadership for Health and Social Care and Children and Young People’s Services (England), as well as a Diploma in Welfare Services. Helena has completed various leadership and management courses, enhancing her expertise in the care industry.
Helena has authored published articles, including one for Skills for Care on managing change through the COVID pandemic. She has a steadfast commitment to advocating for and supporting those in need, ensuring their voices are heard and their rights upheld.
