Our Carers

Over the past ten years we have provided outstanding, quality care to over 2000 clients.

We could not have done this without having the very best Carers who are hand-picked for their caring nature, compassion and empathy. We understand that caring for vulnerable members of the community is a special honour. For this reason, one of the most important aspects of our service is the selection of our dedicated Carers.

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  • Personalised round-the-clock support - 24/7 expert care from a Caregiver who knows everything from your medication routine to how you like your cup of tea.
  • A team that knows your area - Experienced Caregivers supporting families from Wolverhampton to Warwick and everywhere in between.
  • Stay independent in familiar surroundings - Helping individuals remain at home, close to loved ones, local parks, and the high streets they know.
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My mum’s got all her things around her, she’s got more freedom and 1-1 with the carers. She sleeps better, eats better, is more content and can go out when she likes.

Rated 9.9/10 on homecare.co.uk

Read all 195 reviews

UK Top 20 Homecare Group 2024 Award Logo for Unique Senior Care

One of the Top 20 Home Care Groups in 2024 - homecare.co.uk

We have been so pleased with the care provided by Unique Senior Care. My mother has a core of four carers for days and nights, all of whom go above and beyond. The carers are so kind, professional and work incredibly hard to provide Mum with a comfortable and happy environment.

Caroline H (Daughter of Client)

The carers are superb and couldn't be improved upon. The coordinator is excellent and support from the office has clearly improved - we get far less 'last minute dot com' and this is important for my daughter. The care transforms my daughter's life.

J J (Mother of Client)

Set up care for elderly neighbour who was not very mobile and needed help with daily care. Unique Senior Care Solihull provided exactly the kind of care that she needed and she couldn't be happier.

Karen H (Friend of Client)

I have found every helper to be kind, caring and more than happy to do whatever to make our lives easier. My husband often doesn't want to have a shower but they are very good at persuading him, which is excellent.

I T (Wife of Client)

The office is most supportive and easy to contact. This has greatly reduced our stress and gives us continuance. We have been dealing with care agencies for many years. Unique is by far the best.

Martin L (Relative of Client)

The carers are a breath of fresh air for my mother and brighten her day considerably! The staff are friendly and supportive and have been so willing to provide extra help and advice as my mother's needs have changed.

Gillian W (Daughter of Client)

Carefully Selected and Highly Trained

The patience, experience and dedication of our Carers is what makes us unique. It therefore takes unique qualities to become one of our Carers so you can be assured that we carefully search for and select only those people who show care, empathy, love and understanding of older people to join our team.

We ask ourselves a simple question during the recruitment process ie would we allow them to look after our own loved ones - we call this the Mum test. If the answer is no, then they are not for us!

Our bespoke on-going training programme is recognised by industry experts as being exceptional and gives our Carers the the skills they need to provide a safe, professional and quality care service.

We screen all applicants to ensure their suitability for the role. They also undergo in-depth pre-employment checks, including four references that are thoroughly checked and we complete DBS background screening. Additionally, they must attend our extensive induction training course before we place a client in their care.

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Meaningful Relationships

The same Carer visits each client wherever possible, As a result, our Carers develop meaningful relationships with their clients. It is also important to us that our Carers have enough time to travel so that they arrive on time and are never in a rush to leave.

We understand what quality care should look like and would never deliver a level of care we wouldn’t be comfortable seeing our own families receive. In our experience, around three out of four of our Carers have prior experience in caring for an older family member, a further half have cared for older friends, while around a third have cared for both older relatives and friends.

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Our carers are directly employed and fully regulated

Unlike some care ‘introduction’ agencies, all of our carers are directly employed by Unique Senior Care and are regulated by the care industry’s regulatory body, the Care Quality Commission (CQC)

This means there are meticulous procedures and checks in place to ensure that our carers are of a high standard.

Workbuzz 5-star employer

What Our Employees Say About Us

We regularly complete confidential employee surveys to ensure we gain meaningful feedback on how we are doing and what we need to do better. This forms an important element of our company-wide focus on continuous improvement.

Here are some of the key results from our most recent survey:

Question:

Feedback Score:

I am proud to work for the organisation

98% Agree

My supervisor, or someone at work, cares about me as a person

93% Agree

How would you rate the initial training?

99% Agree

I would recommend the organisation as a great place to work

94% Agree

There are opportunities for me to develop my career at the organisation

96% Agree

I am well-matched to my clients

98% Agree

stacey
  • Speak to our live in care experts

    Meet Stacey, your friendly expert care advisor

Navigating Live in care can feel overwhelming, and we understand how personal this decision is. We're here to guide you every step of the way—offering advice, reassurance, and ensuring your loved one receives the highest quality care.

  • Quick 30-minute call: We'll discuss your situation and provide expert advice on care options.
  • Book a free assessment: If you're ready, we can arrange a no-obligation assessment to match your needs.
  • Fast, flexible care setup: We can start care within days if necessary, ensuring your loved one receives prompt, personalised support.

Inspected and rated
Outstanding by the CQC

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FREE assessment enquiry

Stacey or one of our team of friendly and experienced care advisors, will be in touch as soon as possible by phone or email to discuss your live in care needs.

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