Julie's Story: How Live-In Care Brought Peace of Mind.
I was very impressed with Unique Senior Care from the outset when I saw a video on their site setting out clearly their support packages with prices.
After my initial phone call I was quickly put in touch with the new client manager and arrangements made for her to visit my father. Lots of details were taken at this visit then I was sent videos of potential caregivers who seemed a very good match. On 9th September the caregiver arrived and a registered manager called in shortly after to check that everything was in place.
A placement manager is due to visit next week to ensure that all continues to go well. I have felt supported throughout the process and very happy with the choice of caregiver. My father has been treated with respect and kindness by everyone concerned.
Deborah M (Daughter of Client) - September 2024
Anne's Story: Finding Reassurance with Reliable, Expert Care
Philip talks to us about his decision to start care
Charlotte talks to us about her experience with care.
The two live-in carers looking after my mum were amazing! They were professional but fun and knew how to care for Mum but still make her laugh.
All her needs were met and in fact, the carers went above and beyond in terms of pressure care management, swallow problem management, and end-of-life care.
They were supportive both to my mum and me, especially during the last week of her life. Mouth care and skin care were done with such kindness.
External professionals coming in from the doctor's surgery, district nursing and hospice care all commented on how well Mum was being cared for, and that she was the best cared-for client they'd seen.
They fit into the house/family very well and worked so well as a team. It made the experience so nice, when in fact it can be difficult to open up your home to people you've never met, during a time that can be very stressful and upsetting.
I cannot thank them enough for the support they showed both to my mum and me.
Paula W (Daughter of Client) - August 2024
I cannot thank Unique Senior Care enough for basically enabling me to be a daughter again and not my father's carer. From the very first meeting with the area manager, we felt she really understood what we needed for my father to enable him to stay in his own home.
The company has matched him brilliantly with 2 lovely ladies, at 90 my dad is quite set in his ways and the ladies very quickly adapted to meet his needs in a way which helped him maintain some control, he can be stubborn and sometimes needs persuading that he needs to let someone assist him to avoid further accidents.
The two carers have become part of the family so quickly and they always update me daily either by text or a call.
June S (Daughter of Client) - June 2024
Claire's Story: Finding Confidence with the Right Care
Lynette talks about her experience with care providers (including Unique Senior Care).
Elaine talks to us about her experience with care.
I have found Unique to be actively engaged in my Dad's care.
There is advice and follow up available, as well as the fundamentals being right, such as consistency in the actual visits. I feel confident that whenever I change plans they will be able to respond, and they are open to feedback and fielding
questions.
MT (Son of Client) - September 2024
Carol shares her journey navigating care.
Within a week of contacting Unique Care a manager had assessed my mum's needs in hospital, I had spoken to the carer on the phone to reassure myself and live-in care had started at home following discharge from hospital.
This was particularly impressive as there was a bank holiday weekend within that week. The carers have been very kind and flexible to Mum's needs with a super sense of humour which really helps when settling into a new routine. The office ensures I am contacted about arrangements and the carers appear well supported with online care and medication plans and visits from two care managers within the first week of the service.
Sue H (Daughter of Client) - June 2024
We recently welcomed Gary Strong, a valued client with 30 years of experience in paramedicine, to join a segment of our comprehensive caregiver induction.
After participating in our modules on medicine and moving and handling, Gary shares his unique insights from both his personal and professional perspective. He delves into the subtleties of empathy, trust, and companionship in caregiving, and reflects on how our training provided him with a new outlook on the excellence of care.
This experience with Gary underscores our commitment to incorporating client perspectives into all aspects of our services. This allows us to continuously improve and adapt our practices for the highest standard of care.
I would like to highly recommend Unique Senior Care. My parents live quite a distance from myself, it is lovely to know they have a professional, dedicated and caring team looking after their daily needs.
JT (Daughter of Client) - April 2024
I contacted Unique as my mum was discharged from hospital just 3 days before I was due to go on holiday.
The manager visited Mum at home the morning after discharge for a full assessment and arranged for a carer to start 2 days later at the times Mum had requested.
It was the same carer each day for continuity which was very reassuring for Mum and gave me peace of mind as they got to know each other well over the week and the carer was able to adapt the support to Mum's needs each day.
I cannot fault the care Mum received. It was a seamless experience at a stressful time and we would not hesitate to use Unique again.
H B (Daughter of Client) - May 2024
Unique has been wonderful in their care. Their carers are so kind and go above and beyond and I know I can always rely on them to be on time and do whatever I ask them to do. They have helped me regain my confidence and independence.
Ann B (Client) - April 2024
Unique have been absolutely wonderful for my mother. They arranged carers to suit my mum's personality who were attentive and kind.
They have taken my mum out on shopping trips, coffee shops and garden nurseries as per Mum's request, always being mindful of her needs... I feel Unique have always put my Mum before profit and her care has been paramount to them.
With kind words given when she ended up in hospital. Most importantly we have felt at all times that they cared.
Jo D (Daughter of Client) - November 2023
I cannot praise the staff of Unique Senior Care highly enough.
Staff each go above and beyond to look after my elderly mum and do whatever they can to keep her safe, happy and comfortable.
I would have absolutely no hesitation in saying having them help us has had a hugely positive effect for us as a family. A heartfelt thank you to them.
D L (Daughter of Client) - October 2023
