Our clients' experiences - in their words

I've found the office and care staff at Unique to be brilliant over the last 6 months or so, which is what makes them stand out.

Arranging care for loved ones can be stressful, but each person I've dealt with has been efficient, reassuring and helpful. I can't really thank the carers enough for the practical and emotional assistance and reassurance they currently bring to my elderly dad.

The quality of care provided is high, and office and care staff seem to take such pride in their work. Thank you Unique.

VF (Daughter of Client) - January 2025

Unique provide an hour of care four days a week for my elderly mother.

The carers provide practical support within the home and are willing to pop to the shops if needed. The carers are a breath of fresh air for my mother and brighten her day considerably!

The staff in the Kenilworth office are friendly and supportive and have been so willing to provide extra help and advice as my mother's needs have changed.

Gillian W (Daughter of Client) - January 2025

Nothing is too much trouble.

We decided to use the services of Unique for my wife just over 3 months ago as I was struggling to look after her at the beginning and end of each day and Unique came highly recommended.

From the moment we contacted them and met our manager we were confident we had made the right choice and this has been confirmed by the excellent level of care my wife has received since.

Unique's carers are very professional, keen to help and most of all they are very friendly and personable and have become part of our daily 'family' as we look forward to their visits.

Nothing is too much trouble and they are reliable and trustworthy. So a big thank you to all the team from myself and my wife for helping us maintain a good standard of living.

Laurence C (Husband of Client) - December 2024

The staff at Unique Senior Care have been excellent throughout everything.

The carers have been outstanding and sensitive to our needs, and having care in place with Unique has been a big relief to the family.

The care needs we require changed suddenly, and Unique was able to accommodate a request made at a weekend for changes to care starting straight away.

I would have no hesitation in recommending them.

Gerry L (Son of Client) - November 2024

I cannot thank Unique Senior Care enough for their service to us over the past 20 months.

Without their help and support my parents would not have been able to continue living at home, with a remarkable quality of life for their age. We always found them flexible, responsive, reliable, compassionate and professional.

They were always there to support us during the difficult times we faced. We found them to be huge support to us, and I can highly recommend them to anyone considering using their services.

Kenneth W (Son of Client) - October 2024

My wife's live-in carer has transformed both of our lives.

I no longer feel overwhelmed by providing personal care and doing all the household tasks myself and my wife is happier because she has a companion and I am not so irritable.

Richard B (Husband of Client) - October 2024

I highly recommend Unique Senior Care as a professional, genuinely caring, care provider company in Warwickshire.

The carers they arranged at short notice for my dad to come in for an hour a day for several weeks following an operation were all lovely, compassionate, caring, very helpful and friendly company too.

Their service hugely helped my d1ad get back on his feet again in his 90s - would definitely recommend this type of service and option for anyone needing a bit more support and assistance at home, either temporarily or permanently.

They came as a great personal recommendation and it was an enormous relief to find out about them and meet them.

Rachel A (Daughter of Client) - October 2024

I was very impressed with Unique Senior Care from the outset when I saw a video on their site setting out clearly their support packages with prices.

After my initial phone call I was quickly put in touch with the new client manager and arrangements made for her to visit my father. Lots of details were taken at this visit then I was sent videos of potential caregivers who seemed a very good match. On 9th September the caregiver arrived and a registered manager called in shortly after to check that everything was in place.

A placement manager is due to visit next week to ensure that all continues to go well. I have felt supported throughout the process and very happy with the choice of caregiver. My father has been treated with respect and kindness by everyone concerned.

Deborah M (Daughter of Client) - September 2024

The two live-in carers looking after my mum were amazing! They were professional but fun and knew how to care for Mum but still make her laugh.

All her needs were met and in fact, the carers went above and beyond in terms of pressure care management, swallow problem management, and end-of-life care.

They were supportive both to my mum and me, especially during the last week of her life. Mouth care and skin care were done with such kindness.

External professionals coming in from the doctor's surgery, district nursing and hospice care all commented on how well Mum was being cared for, and that she was the best cared-for client they'd seen.

They fit into the house/family very well and worked so well as a team. It made the experience so nice, when in fact it can be difficult to open up your home to people you've never met, during a time that can be very stressful and upsetting.

I cannot thank them enough for the support they showed both to my mum and me.

Paula W (Daughter of Client) - August 2024

I cannot thank Unique Senior Care enough for basically enabling me to be a daughter again and not my father's carer. From the very first meeting with the area manager, we felt she really understood what we needed for my father to enable him to stay in his own home.

The company has matched him brilliantly with 2 lovely ladies, at 90 my dad is quite set in his ways and the ladies very quickly adapted to meet his needs in a way which helped him maintain some control, he can be stubborn and sometimes needs persuading that he needs to let someone assist him to avoid further accidents.

The two carers have become part of the family so quickly and they always update me daily either by text or a call.

June S (Daughter of Client) - June 2024

I have found Unique to be actively engaged in my Dad's care.

There is advice and follow up available, as well as the fundamentals being right, such as consistency in the actual visits. I feel confident that whenever I change plans they will be able to respond, and they are open to feedback and fielding
questions.

MT (Son of Client) - September 2024

Carol shares her journey navigating care.

Within a week of contacting Unique Care a manager had assessed my mum's needs in hospital, I had spoken to the carer on the phone to reassure myself and live-in care had started at home following discharge from hospital.

This was particularly impressive as there was a bank holiday weekend within that week. The carers have been very kind and flexible to Mum's needs with a super sense of humour which really helps when settling into a new routine. The office ensures I am contacted about arrangements and the carers appear well supported with online care and medication plans and visits from two care managers within the first week of the service.

Sue H (Daughter of Client) - June 2024

I would like to highly recommend Unique Senior Care. My parents live quite a distance from myself, it is lovely to know they have a professional, dedicated and caring team looking after their daily needs.

JT (Daughter of Client) - April 2024