When Charlotte’s life took an unexpected turn in 2016 due to a spinal cord injury, everything changed. She suddenly found herself needing full-time care – a huge adjustment for someone who had always been independent. The injury left her paralysed from the chest down, requiring both complex medical care and day-to-day support. It was a daunting time, as she began the search for Caregivers who could not only assist with her physical needs but also understand her as a person.
After working with different care companies, Charlotte eventually found the support she needed. In her words, she learned that finding the right Caregivers means more than just ticking boxes – it’s about trust, flexibility, and feeling valued. Her journey offers insight into the common concerns people have when looking for care, and how the right approach can make all the difference.
Through her story, Charlotte answers some of the most common questions people ask when choosing hourly care, sharing her personal experiences along the way.
What makes care truly person-centred?
When choosing a care provider, it’s important to know that the support you receive is tailored to your individual needs. For Charlotte, having Caregivers who genuinely understand her has made all the difference. In this clip, she explains how her care team ensures her needs are always the priority.
From the first conversation, it’s all about getting to know the person, not just their physical requirements. Understanding what matters to each client means we can provide care that’s not only practical but also personal, helping people feel comfortable in their own homes. As Charlotte mentions, it’s about making sure she never feels like just another number – it’s about care that makes her feel seen and valued.
How flexible is care when circumstances change?
Care needs can shift at any time, and having the right support in place to adapt makes all the difference. Charlotte shares how her care was adjusted when she needed extra support during her recovery.
Good care is about being able to adjust when life doesn’t go as planned. With a fully-managed service, an expert care team takes care of everything—from overseeing the care plan to making necessary adjustments. This means any changes in needs or circumstances are managed smoothly, whether that’s increasing visits or adapting the type of care provided. The focus is always on ensuring clients feel supported, no matter how their situation evolves.
Why is continuity of care important with Caregivers?
Having a consistent, small team of Caregivers can make all the difference when it comes to feeling comfortable and secure in your care. Charlotte talks about how continuity has impacted her experience and the variety of interactions she enjoys with her care team.
We believe that having the same dedicated team is essential. It means your Caregivers get to know you—your preferences, your routines—and can pick up on any small changes in your health more quickly. Continuity also means that any holidays or time off are easily covered, ensuring your care remains consistent without disruption. The focus is always on building a relationship with a team that understands your individual needs.
How does care help you maintain independence and control?
For many people, especially those living with complex health conditions, staying in control of their care and daily life is essential. In this clip, Charlotte shares how open communication and the right support have helped her maintain both independence and control.
Good care isn’t just about the tasks being carried out—it’s about making sure that the person receiving care still feels in charge of their life. Having a dedicated team that communicates openly means clients are always part of the decision-making process. Whether it’s adjusting care plans or responding to changing needs, the aim is always to help people feel empowered and independent, no matter the circumstances.
Maintaining independence can mean different things for different people. For some, it’s about keeping a sense of routine and autonomy, while for others, it’s having the confidence that their voice is being heard and respected. Regular communication and flexibility ensure that care evolves as the client’s needs do, allowing them to stay in control of their own journey.
What is the process like when you first get in touch?
Taking the first step towards arranging care can feel daunting, and knowing what to expect can make things easier. Charlotte recalls her own experience when she first reached out.
The first contact is often about having an open conversation. It’s a chance for us to listen and learn about your situation, what support is needed, and how we can help. Even if we can’t start providing care right away, we ensure transparency and focus on what’s best for you throughout the process. The aim is always to give clear guidance and support from the very beginning, so you feel informed and comfortable throughout the process.
What makes Unique different from other care providers?
Choosing the right care provider is about trust, consistency, and finding a service that genuinely understands your needs. Charlotte’s experience highlights how personal and supportive care can be:
What sets us apart is our focus on building real, meaningful relationships. It’s not just about completing tasks—it’s about listening to clients, valuing them, and supporting them in ways that suit their individual needs. Whether adjusting the care plan, offering emotional support, or simply sharing a chat, we prioritise our clients’ wellbeing at every step. This personal approach is what makes the care feel different and tailored to each person.
Interested in learning more?
If Charlotte’s story has resonated with you and you’d like to know more about how care could work for you or a loved one, we’re here to help. Whether you have questions or just want to explore the options, getting in touch is the first step.
We understand that every situation is unique, and we’re happy to talk through how care can be shaped around your specific needs. Feel free to give us a call or fill out our contact form to start the conversation. It’s all about finding the right support that works for you, at your own pace.
Chloe joined us in early 2024 as our content manager. Having earned a first-class degree in digital marketing and spending more than six years in public relations, she’s well-placed to shape informative content and heartfelt stories that help inform our clients and connect them with the care they need.
Having worked across a multitude of different industries before care, Chloe’s passion lies in the meaningfulness of her work – from creating content that guides clients through their care journey to helping Caregivers find a rewarding new role.
At Unique, Chloe finds fulfilment in our supportive culture and the heart-warming stories from both clients and carers that highlight the impact of our services.
